Service Specific Sub-processors and Third Parties

Last updated on: 3rd Aug 2022.

Vani uses certain sub-processors, content delivery networks and third parties to assist it in providing the Vani.

What is a Sub-processor

A sub-processor is a third party data processor engaged by Vani, who has or potentially will have access to or process Service Data (which may contain Personal Information). Vani engages different types of sub-processors to perform various functions as explained in the tables below.

Process followed to on-board a Sub-Processor

Vani evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with Vani's information security and privacy standards. We then execute appropriate data protection agreements with them.

NAME OF THE THIRDPARTY SERVICE PROVIDER	SERVICE	LOCATION OF PROCESSING	ROLE OF THE THIRDPARTY SERVICE PROVIDER	APPLICABLE ZOHO SERVICES	APPLICABLE DATA CENTER	APPLICABILITY	DATA PROCESSED
AMD	To send SMS during: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account	EU	To provide the service and for additional purposes according to their privacy policy.	Zoho Accounts	EU	All the customer who have signed up in EU DC after 27-Sep-2021	Phone number, SMS Content
Sinch (formerly CLX)	To send SMS during: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your account	In North California, Ashburn for the US, IN & AU DCsIn Ireland, Sweden for the EU DC	To provide the service and for additional purposes according to their privacy policy.	Zoho Accounts	US, EU, IN, AU	All the customers around the globe.European phone numbers are processed in Ireland and Sweden.	Phone Number, SMS Content
TeleSign	To send SMS during: a. Two Factor Authentication(TFA) b. Sign-up using SMS c. Sign-in using SMS d. Account Recovery using SMS e. Forgot password recovery method f. Addition of a number to your Account	In the US for all the DCs	To provide the service and for additional purposes according to their privacy policy.	Zoho Accounts	US, EU, IN, AU	All the customers around the globe	Phone number, SMS Content

Note:

If you enable the TFA settings(SMS method) for your Zoho Account, irrespective of the Zoho services that you use, the sub-processor associated with Zoho Account(for sending the SMS) will be utilized. Additionally, general services such as account recovery using SMS, sign up/sign in using SMS, adding a new number to your Zoho Account also uses the sub-processors associated with Zoho Accounts irrespective of the other Zoho applications you may use.
If you use our suite of applications such as Zoho One, "Plus" suites, then the sub-processors associated with each of the respective products in those bundles would apply as mentioned in the above tabular column.
If you are the admin of any Zoho service for your organization, you can choose to subscribe for notifications on modifications (addition and change) of sub-processors in this page by clicking here.