Customer touchpoint map template
Quickly map out your customer journey with your product or service to identify key touchpoints and improve their overall experience.
Use this template
What is a customer touchpoint map template?
Get a firsthand look at your customer experience by visually mapping out their journey with this customer touchpoint map template. This helps you see every interaction they have when buying a product or service, allowing you to analyze, refine, and enhance your sales process.
Who is this template for?
Customer touchpoint templates are widely used by sales teams, marketing teams, UI/UX designers, and customer success teams to enhance customer relationships and improve customer experience.
How to use this template
- Start by setting up the phases of your customer journey in the timeline. Add the spokesperson and the team responsible for each phase.
- Add the customer touchpoints for your brand, product, or service in the timeline for each phase.
- Analyze the interactions and find the shortfalls in meeting customer expectations.
- Iterate and improve on each touchpoint to provide the best support for your customers.